By now, you know that sales, quality, delivery and safety are some of the things that are important to Advance because you know that we measure them, we talk about them at the Scoreboard meeting and we even reward for them. They are important. However, they are just elements of a bigger mission. That mission is to show that we care.
How many times have you gone to a restaurant or a store and been appalled at the service and you wonder, “does anyone even care?” We never, ever want to be that company.
In 1954, a milkshake mixer machine salesman sold eight of his mixers to a small road side restaurant in California that was booming with business. He was blown away by their ability to produce an order in under a minute. The brothers who owned the restaurant gave him a tour of their operation which was a model of systems and efficiency.
Eventually, the salesman struck a deal with the brothers that allowed him to franchise their business. The rest is history. That salesman was Ray Kroc, and the restaurant was McDonalds.
Before his death in 1984, Ray Kroc was the owner of the San Diego Padres and was worth about a billion dollars. He became a celebrity and was known as “The Founder”. Truly, a story of financial success.
Did you ever have something that just didn’t go right? You said something to someone that you wished that you could take back. You built something that was out of specification. You tried to fix something but you made it worse.
We all have those times when the bull gets you by the horns and things just don’t go as planned. When that happens, there are things that you can do to minimize stress and minimize the problem.
I think that we have a company full of winners but that doesn’t mean that circumstances don’t get the best of us from time to time. Here’s how you can increase your number of victories.
If you believe that you can, you’re right. If you believe that you can’t, you’re right.