By now, you know that sales, quality, delivery and safety are some of the things that are important to Advance because you know that we measure them, we talk about them at the Scoreboard meeting and we even reward for them. They are important. However, they are just elements of a bigger mission. That mission is to show that we care.
How many times have you gone to a restaurant or a store and been appalled at the service and you wonder, “does anyone even care?” We never, ever want to be that company.